Abbey Bank
Aaaaggh!! Abbey does it again! I am tired of Abbey procedures and call centres half-way around the world. Last month I had a new pin issued due to my identity theft I spoke of earlier. I only used my new pin once before I forgot it. At the end of August I requested a new pin. "3 to 5 working days" they said. On the sixth day I requested a new pin. Again "3 to 5 working days". The following week my pin number arrived, only this wasn't my pin number that was issued the previous week but the number issued two weeks previous. The following week my second pin number arrived. This was on the 25th. Over 3 weeks without having access to my account! There is no Abbey branch on the island. The ATM network is my only access. I used my card with the new pin on the 25th at a non Abbey ATM. Normally this would have "activated" the card with the new pin. Not this time it seems. I then attempted to use my card at the local supermarket only to have the pin locked! Aaaa...